Returns, Exchange & Cancellations

Cancellations

The buyer will be charged a restocking fee of 5% for cancellation of orders. 

Policy for Standard Stock Products

For return or exchange of standard stock products, products will only be accepted in new or like-new condition (with its original trademark, manual and accessories that were included) within 7 business days upon receipt of the products. We shall refund you the amount for the product(s) excluding fees incurred, which are normally the shipping fee, customs duty costs, and transaction fees involved. Returns or exchange may be accepted on a case-by-case basis. Masstron reserves the right of final interpretation.

We offer free maintenance for standard stock products within their warranty period. For standard stock products, returns or exchange within their warranty period due to quality issues or damage shall be reviewed on a case-by-case basis. You will be responsible for the shipping and customs duty costs incurred. Please contact our sales department for more information.    

Brand	Product Range	Warranty Period
Dimension	Visual Inspector (Inspection Scope)	1 Year
Dimension	Adaptors & Tips	3 Months
Likesonic	Bone Conduction Sunglasses	3 Months
Wakeman	Smart Anti-sleep Bluetooth Headband	3 Months
AEM	TestPro CV100 & Adapters	1 Year
Planet	PoE Tester	3 Months
Various	Items Under Promotion	No Warranty

 

Policy for Custom Non-stock Products

Return or exchange of custom non-stock products may be limited to a case-by-case basis. The custom non-stock products will only be accepted in new or like-new condition (with its original trademark, manual and accessories that were included) within 7 business days upon receipt of the products. We shall refund you the amount for the product(s) excluding fees incurred, which are normally the shipping fee, customs duty costs, and transaction fees involved.

We do not provide warranty and/or maintenance of certain custom non-stock and consumable products. 

Brand	Product Range
Chemtronics	Cleaning Platforms, Cleaning Pens, Swabs
US Conec	IBC Brand Cleaners
NTT	Optipop R, Cletop, Neoclean

 

Policy for Defected or Incorrect Products

For return or exchange due to an error on our part, such as defected product(s) or incorrect products received & etc, the case will be reviewed with the required information to support the return or exchange of the product(s).T he product will only be accepted in new or like-new condition (with its original trademark, manual and accessories that were included) within 7 business days upon receipt of the products. We shall refund you the total amount of the product(s) including shipping customs duty costs incurred.

Please contact our sales department within 7 business days upon receipt of the product(s). Certain information will be required & requested for verification:

- Photo of the box/parcel

- Photo of the product packaging

- Photo(s) of the product(s) in question