Returns & Exchange

Policy for Standard Stock Products

For return or exchange of standard stock products, products will only be accepted in new or like-new condition (with its original trademark, manual and accessories that were included) within 7 business days upon receipt of the products. We shall refund you the amount for the product(s) excluding shipping and customs duty costs incurred. Returns or exchange may be accepted on a case-by-case basis. Masstron reserves the right of final interpretation.

We offer free maintenance for standard stock products within their warranty period. For standard stock products, returns or exchange within their warranty period due to quality issues or damage shall be reviewed on a case-by-case basis. You will be responsible for the shipping and customs duty costs incurred. Please contact our sales department for more information.    

Brand Product Range Warranty Period 
Dimension Visual Inspector (Inspection Scope)  1 Year
Dimension Adaptors & Tips 3 Months
Likesonic Bone Conduction Sunglasses 3 Months
Wakeman Smart Anti-sleep Bluetooth Headband 3 Months
AEM TestPro CV100 & Adapters 1 Year
Planet  PoE Tester 3 Months
Various Items Under Promotion No Warranty

 

Policy for Custom Non-stock Products

Return or exchange of custom non-stock products may be limited to a case-by-case basis. The custom non-stock products will only be accepted in new or like-new condition (with its original trademark, manual and accessories that were included) within 7 business days upon receipt of the products. We shall refund you the amount for the product(s) excluding shipping and customs duty costs incurred.

We do not provide warranty and/or maintenance of certain custom non-stock and consumable products. 

Brand Product Range
Chemtronics Cleaning Platforms, Cleaning Pens, Swabs
US Conec IBC Brand Cleaners
NTT Optipop R, Cletop, Neoclean

 

Policy for Defected or Incorrect Products

For return or exchange due to an error on our part, such as defected product(s) or incorrect products received & etc, the case will be reviewed with the required information to support the return or exchange of the product(s).T he product will only be accepted in new or like-new condition (with its original trademark, manual and accessories that were included) within 7 business days upon receipt of the products. We shall refund you the total amount of the product(s) including shipping customs duty costs incurred.

Please contact our sales department within 7 business days upon receipt of the product(s). Certain information will be required & requested for verification:

- Photo of the box/parcel

- Photo of the product packaging

- Photo(s) of the product(s) in question